Scope and General Purpose
The Branch Manager will oversee all operations and performance of a specific branch, focusing on sales growth, exceptional customer service, and profitability. This role involves managing a team, implementing strategies, and maintaining a positive brand image.
Key Responsibilities
Sales Management
- Drive sales growth and increase branch profitability.
- Ensure timely submission of all sales reports (bank slips, credit notes, advances, in/out).
- Provide and maintain exceptional customer service standards.
- Manage branch revenue, including daily cash handling and bank deposits.
- Prepare and submit daily and weekly sales reports.
System Management
- Operate EnQuest and HRMS Leave systems efficiently.
- Track best-selling and slow-moving stock using historical data.
- Process credit notes, VAT exemptions, and accurate sales reports.
Customer Relationship Management
- Implement automated post-sales follow-up systems (SMS, WhatsApp, calls, etc.).
- Train staff to maintain strong customer relationships and encourage referrals.
Stock and Order Planning
- Analyze historical sales data for demand forecasting.
- Plan inventory based on lead times, seasonal events, and promotions.
- Monitor safety stock levels and coordinate with marketing activities.
- Manage inter-branch stock transfers and achieve targeted sales from them.
Training & Mentorship
- Provide sales and product knowledge training to staff.
- Monitor and improve individual and team sales performance.
- Encourage sharing of sales improvement ideas monthly.
Reporting
- Maintain accurate customer records and growth tracking.
- Submit daily, weekly, and monthly performance reports, including sales targets, stock aging, customer feedback, and marketing plans.
Administration
- Maintain high branch standards in operations, appearance, and safety.
- Implement employee evaluations and improvement plans.
- Resolve customer complaints effectively.
- Ensure asset and stock accountability.
- Conduct daily branch meetings and maintain strong internal communication.
Requirements
- Minimum 2 years in retail management or a similar leadership role.
- Proven sales performance and team leadership experience.
- Strong customer service and problem-solving abilities.
- Ability to work under pressure with multiple responsibilities.
- Excellent communication and interpersonal skills.
- Proficiency in POS systems and Microsoft Office Suite.
